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If you lot are experiencing one of the post-obit issues:

Stuck on the load screen.

Seeing a popup message indicating you lot are disconnected from the server.

Seeing a popup message indicating Asana needs to be reloaded.

If you run across a unique mistake phrase, be sure to note it down and so that you can send it to our Support Team if the troubleshooting tips below practise not resolve your issue.

Try these troubleshooting tips to see if they will resolve your event:

• Disable any browser extensions you have turned on
• Update your browser to the latest version
• Clear your browser's history/cache/cookies
• Test for the issue in some other one of our supported browsers below to see if the issue is isolated to only i browser or across multiple browsers
• Check your ability to plant a WebSocket
• Cheque the Asana Condition page to see the electric current status of our servers

If you are still experiencing bug after trying the steps above, contact our Support Team. Be sure to indicate exactly which steps yous've already tried so that we tin better assist you.

Disable browser extensions

To disable browser extensions:

• In Google Chrome
• In Safari
• In Mozilla Firefox
• In Microsoft Edge

If you're using Chrome, endeavour using an Incognito window (which does not employ your installed extensions) to use Asana.

Update browsers

Asana simply supports the almost up-to-date, official browser version. You may encounter problems with Asana if yous are running an outdated version of a browser. Ensure yous have the best possible experience with Asana by updating your browser to the latest version.

To update your browser:

• In Google Chrome
• In Safari
• In Mozilla Firefox
• In Microsoft Edge

Clear browser history & cache

To clear your history:

• In Google Chrome
• In Safari
• In Mozilla Firefox
• In Microsoft Edge

Uncheck the Passwords box when clearing your history if you want to retain any passwords you have saved in your browser.

Compatible browsers

Asana works with the latest versions of:

• Chrome
• Safari for Mac
• Firefox
• Microsoft Edge

Incompatible browsers

Asana does not piece of work with:

• Internet Explorer
• Opera
• Developer or Beta versions of supported browsers

Asana is a modern web application that uses some of the newest capabilities of HTML5, CSS3, and JavaScript. Different browsers still interpret these in different ways. These differences could potentially cause severe bugs - like information not saving, or information becoming corrupted and overwriting practiced data.

We test and develop for the listing of uniform browsers and block admission to Asana from those browsers listed equally incompatible above. This is in order to protect your data.

Updating to TLS 1.2

At Asana, security is our superlative priority. Your web browser may be using an older encryption protocol, TLS 1.1, which has security flaws. To ensure the highest security standards, we are making improvements and retiring older encryption protocols in line with other software providers. This means that we no longer support TLS 1.ane, and recommend that you lot update to version 1.2 or in a higher place.

More than technical details tin can exist constitute at our developers site.

Some older versions of browsers support TLS 1.ane past default, merely you lot tin can manually enable TLS 1.two by updating your browser to its near current version. If your company'southward Information technology squad does not allow for browser updating, y'all volition need to enable TLS 1.2 manually to ensure that yous can continue to use Asana without any problems. All upwardly-to-appointment browsers support TLS 1.2.

Browser:	No TLS 1.2 support:	TLS i.2 support but not by default:	TLS 1.ii support by default:
Google Chrome	v1-v21	v22-37	v38+
Mozilla Firefox	v1-v22	v23-v26	v27+
Apple Safari	v1-v6		v7+

If you are using whatever browsers that do not back up TLS 1.2 at all, y'all will have to update your browser to a version that does support TLS 1.2 in social club to use Asana.

If y'all are using any browser that supports TLS 1.two but not by default, we encourage y'all to update your browser to a newer version that does support TLS 1.2 by default. If your network Information technology does not let you to update your browser, you'll have to enable TLS one.2 from your browser'southward settings.

If you believe your browser is upwardly-to-date and y'all're experiencing issues, you can verify the security of the TLS your browser uses hither.

If the page higher up shows that you lot are on TLS 1.1, you'll have to work with your company's It team to update your connection to TLS 1.2.

WebSockets

You lot are required to use WebSockets in lodge to utilize Asana and ensure that our latest version of the product works properly. Some Asana users may experience issues connecting over WebSockets when behind strict corporate firewalls or when using aged antivirus software.

If you're having trouble establishing a connection to Asana, nosotros recommend the following steps:

• Test your connectivity here - if this site says that you have a successful WebSocket connection, you don't need to exercise anything further
• Contact your It department and straight them to this article to diagnose the issue. They tin can check if your corporate firewall could be interfering with the connectedness. In this case, allowing .asana.com and .sync.app.asana.com should be sufficient
• You may need to update your anti-virus or firewall to the latest version to ensure that information technology'due south not blocking your connection
• If you're withal seeing our top bar announcement or experience issues, contact our Back up Squad

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Source: https://asana.com/guide/help/faq/connectivity

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